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Just wanted to let you know how pleased I was with the attention given to my yacht "Pakeha" when she was lifted out last week. The lift out team carried out the operation with efficient and friendly enthusiasm. After giving her a thoroughly good pressure wash Pakeha was blocked off perfectly level as requested.
This is the fourth time I have been out at Trafalgar Wharf and I will keep coming back just to see all your happy smiling faces in the office, you must enjoy your work.
PAKEHA, Moody 33
The lift team, Ross, Phil and Adrian were friendly, helpful and extremely professional, taking the utmost care for the boat and making sure that we were satisfied with every aspect of the lift and blocking off. They worked together as a real team, with health and safety foremost in their minds, whilst carrying out their tasks in a relaxed and thoughtful way.
The Office team, Leah, Corinne and Megan, were always pleased to help instantly with any problems that we had. Their attitude to customers was again professional, friendly and often funfilled.
The invoice was presented exactly as quoted, with no hidden extras.
My wife and I cannot speak more highly of their excellent service and their general business philosophy.
What a breath of fresh air!
Ian and Megan McCutcheon
SPRING TIDE, Saddler Starlight 35
From the first contact, as I approached the holding pontoon, I felt that the staff in the yard were happy to welcome me, not just 'doing their job' as is the case in some places I have visited. Nothing seemed too much trouble.
All available facilities were explained. And once lifted from the water to the yard for the essential yearly jobs, the standards of helpfulness never seemed to dwindle. A company is only as good as it's workforce, no matter who is at the helm. And I'm please to say that Mr Johnny Boys should be proud..!
I would have no doubt in recommending friends to come here, whether it's to dry stack their boat, or have work done on the hard standing area.
Finally, I am normally a person who is never short on ideas, for improvement or streamlining, but I feel that you all are doing a grand job of developing the yard and it's facilities, through a process of evolution.
Look forward to seeing you next year.
COMPROMISE, Fairline Targa
Hope to see you next winter for layup
My boat Strider II was in need of a good pre season top side polish, anti fouling and change of seacocks. Booking a lift out was very straight forward and at the same time a provisional lift back date was booked. The lift out day was very efficient and when I arrived in the basin I was helped to tie up and introduced to the team who were going to lift the boat and asked if there were any special requirement for Strider, I was then pointed to the office for tea and cake where I could watch Strider being lifted.
The boat was lifted washed off and chocked in place within an hour ready for me to start work, electricity and water supply at hand.
I would not hesitate to recommend Trafalgar Wharf as my experience there was very positive and efficient. The services I required were carried out efficiently and I felt the staff I met were competent and professional even being seen to carry out regular tapping in and checking my shore wedges during the stay.
STRIDER II, Beneteau 38
We very much enjoyed our time at Trafalgar Wharf. I can only say our stay was extremely enjoyable and we would certainly recommend you to friends. In fact, we already have. Your services were excellent, both professional and friendly. We had no problems at all with our boat Macavity. However, we felt confident that help from yourselves would have been forthcoming had any problems occurred as all the staff were approachable and friendly.
You met all our expectations and the free coffee/tea was an added bonus.
It is very difficult to find any faults at all. In conclusion, if you keep up the friendly service and keep the prices competitive then you should attract all the custom you need.
All the best
I must say that I found my stay at Trafalgar wharf exceeded my expectations. What makes a business like yours is the staff and I always found them most friendly and helpful, nothing was too much trouble. I would certainly recommend you to a friend and have already done so. Look forward to seeing you next year.
TOMMY, Antares Beneteau
We would recommend the lay up facilities at Trafalgar Wharf and have done so on several occasions. We have been laying up there since the first full winter and have been very happy there. We find all the staff very helpful both in the office and the boys outside. They can't do enough for you. The facilities and working room are very good.
Just to show how happy we are, please put us down provisionally for November 2014 for our lift out. It will probably be blowing and raining as usual.
Liz & John
MOLJON IV, Westerly Vulcan
Thanks for the send off and excellent leaving present and we really enjoyed the coffee and muffin. I again enjoyed my layup at Trafalgar wharf and was happy with my location, security and nearby water and electricity availability. I also noticed the attention given to ensuring that boats were safe and sound on their chocks or cradles with regular checks undertaken on a Friday afternoon.
Your enthusiasm and customer satisfaction objectives do not go unnoticed by clients I am sure, and I would certainly recommend Trafalgar Wharf as a place for friends to lay their boats up and use your facilities. I am impressed with the haul out and launching equipment you have on site, and the professionalism and enthusiasm shown by your staff.
I look forward to seeing you all again in the late autumn, and hopefully in the meantime we will all enjoy a decent summer.
JACANA, Hallberg Rassy
Would like to thank all at Trafalgar Wharf for their help and services. I'm always amazed when I visit them - they always seem to have a smile on their faces and have time to chat and try to sort out issues and problems.
So to all of you at Trafalgar - A heart and fully deserved THANKS!
Have stayed over winter several times, from their early beginnings and they now provide an excellent service and facilities. I certainly intend to come again. Even if its just an excuse to come for another cup of tea."
I would have no hesitation in recommending them to anyone - unless it means you all come and so there is no room left for me.
SITTING PRETTY, Jeanneau Symphonie
I should like to thank you and your colleagues, in and out of the office, for your accommodating and friendly, customer focused, service and your sense of humour.
MOONBEAM, Bavaria 31
We really did enjoy our time with you. It was good to have space to work on the boat while out of the water and the staff at Trafalgar Wharf were very helpful. There is a clear advantage in being part of a big boat yard with lots of small specialist businesses we could call upon for services. I would recommend you to any friends that were looking for storage.
All the best,
FLEUR ELYSE, Dufour 29
Dear Leah and Corinne,
I wanted to let you know how much we enjoyed our recent stay ashore with you at Trafalgar Wharf. These necessary periods out of the water can be a real chore for a boat owner and yards are often blind to our needs and deaf to our requests. It is a pleasure to say that this is simply not the case at Trafalgar Wharf as you could hardly do any more for us and you responded instantly to any request or feedback. Tony and his yard team are true experts and give freely of their time for advice. Their superb handling of our yacht during launch in very difficult conditions was in itself worthy of congratulation. You provided everything we asked for and exceeded our expectations. The cafe is a fantastic benefit and the smell of bacon frying.....well, what could we do but break for a butty!
We certainly recommend you with total confidence to our friends at every opportunity. You provide true value for money with absolutely no hint of a 'rip-off' of making a fast buck!
Thanks again and see you next year.
2013 is the second time I have used Trafalgar Wharf for my Spring maintenance and both times I have been more that satisfied with the service I have received.
The staff at the yard are approachable, knowledgeable and friendly and adopt a flexible approach. For example I am unable to get away from work during the week but the staff are quite happy to lift her and relaunch her in my absence.
Being a classic wooden yawl Capreolus always needs her paint and varnish redone in the spring and the yard is aways mindful of our needs by making sure there is sufficient space around her to to the job effectively and allowing me to park my trailer full of tools and materials close to the job. One of the most important benefits of using Trafalgar Wharf is that you are left to get on with the job in hand and that you don't feel that you are being constantly checked up upon or moaned at for making dust, noise etc.
The charges are reasonable but most of all transparent with no hidden extras being added on.
In summary I would not hesitate recommending Trafalgar Wharf to any of my friends and look forward to working on Capreolus there in 2014.
It’s always great to read your information, your site must be the most informative and proactive Marina site ever! Keep up the good work & take care.
Robin Axford and David Price
"Just completed our first time winter layup at Trafalgar Wharf. It was a good choice. All the arrangements worked like clockwork, all the staff were very friendly and helpful, and it was nice to be in a “real” boat yard too. Coffee and muffins from the office and a farewell gift from the team was just the icing on the cake. Top marks all round … we’ll be back."
"Simply brilliant service and people, Trafalgar Wharf set itself a high bar in friendly, flexible and professional service that is seldom seen in the marine industry and far superior to its local competition."
BRAVEHEART OF POOLE
I had Kingfisher of Forton lifted out of the water back last November as I needed to do some maintenance on her over the winter. I was pleased with my choice to use Trafalgar Wharf as the staff were very welcoming and I felt that my business was appreciated.
I would recommend Trafalgar Wharf to my friends and anyone looking for a friendly boat yard. The only thing Trafalgar Wharf could improve on was the weather! But I understand this is on the to do list!
KINGFISHER OF FORTON
I received a call from Corinne, The Sales Manager at Trafalgar Wharf who said she had some exciting news for me! I had won “The winter storage draw” and that I would receive my whole Winter Package for free. I was absolutely surprised and delighted.
My boat, Pocomoto (Sadler 32) was berthed for the winter of 2011-12 on the hard standing at Trafalgar Wharf, Portsmouth. From the outset the staff were helpful and accommodating.
In addition to offices staffed by these good natured people, a significant advantage of Trafalgar Wharf is the abundance of businesses located on site or nearby which are fully involved in one way or another with yachts and yachting. These range from marine engineers, electricians, joiners, brokers and many more.
Thank you Trafalgar Wharf for all aspects of your generosity, may we meet again soon.
We would like to give a big thank you to all at Trafalgar Wharf. We have had a very pleasant stay and have been very pleased with all the staff and the services provided. Everyone is polite, kind and helpful and we would recommend Trafalgar Wharf to anyone. There is also a good selection of tenants across the site that has helped us along the way.
Thank you again and we look forward to coming back next year.
I shopped around for rates last winter for my 34ft sailing yacht. This was my first winter as a boat owner and so two things were key to me. Firstly competitive rates, and secondly an element of handholding and support with some of my worries. Trafalgar Wharf fulfilled both these elements. Rates were good, and the helpfulness of the yard staff was everything I had hoped for from lift out through to my return to the water. The 24 hour access was very convenient, and security was well covered.
I would like to take this opportunity to express my appreciation and thanks to all of the staff at Trafalgar Wharf.
After 'Dulcie's' extended stay at TW her relaunch was a totally painless and stress free exercise, due entirely to the skill and professionalism of Tony, Phil and Jim.
Any boat owner would be hard pressed to find a more professional, accommodating and pleasant facility in which to carry out those necessary land based maintenance, repairs or renovations that we all need from time to time.
Once again, my thanks to all at Trafalgar.
Motorboat Vivace - Clifford Edgecombe
Just to let you know that your guys were incredibly helpful over the weekend putting the boat in the water at short notice. Great service, thank you.
There is a complete aim of happiness, a very good feeling of success and amenability.
Jeremy Fisher - Fairline 33 - 'Noonie II'
The staff are extremely helpful and friendly and efficient.
Gerry Ayres – 'Cutter Sark'
Very helpful at all times and a feeling of dealing with people much more interested in what you need than a typical boat yard/marina.
Richard Land - Princess 33 'Crystal Blue'
...So glad I don't have to tow the RIB, blow it up, wait to use the slipway etc etc. I love Drystack!
Just a quick note of thanks for taking the time to show us around the facility this afternoon. We’re extremely impressed by both the facility and the friendliness of you guys. We’re delighted that we’re able to dry-berth our boat with you.
Best regards, Paul & Gill (Quicksilver 750)
Tonka comes in for repainting and polishing
Sue and Andy Warman with yacht Spruce.
Winter Storage Prize Winner.
"Using the boat yard at Trafalgar has been great, the facilities and location are brilliant and I'm happy to recommend it to others in future"
Emailing to express my thanks for all the help with and the safe winter storage for my yacht, Blue Horizon. It was a great experience to be at Trafalgar Wharf and all the people there could not have been more helpful. You have some excellent support services on site - Canvatech and Ray Austin to name but two.
Whilst it is great to be back in the water and sailing again, I am looking forward to being back with you at the end of the season.
I would like to express my appreciation to yourself and your colleagues for all the help your team has given us.
Reg 'Merry Martlett' Westerly Griffin
We were certainly very happy with the service Trafalgar Wharf in general, and you in particular, provided last winter. Your friendly and personal touch was very welcome and we have been recommending you to our friends. All the best, Alex Archbold
Thanks to all at Trafalgar Wharf involved in hauling out and re-
launching my boat Knight's Challenge. The facilities for DIY work were very good and staff were very helpful. I intend to return to TW the next time the boat comes ashore. I am happy to recommend the yard to other yacht owners.
Mac Keight 'Knight's Challenge'
We laid-up our Westerley Vulcan last winter at Trafalgar Wharf from November to March. We found all staff extremely friendly and helpful and the boat placed on a secure tarmac hard standing with plenty of room to work around it. There was also handy electricity points and water supply and very clean, convenient toilet facilities. It is our intention to return for the same period this coming winter.
John Hall, 'Moljon IV' (Westerley Vulcan)
'Moody' owner tells Trafalgar Wharf what he really thinks...
about the testimonial, the problem is that when you find something good its best to keep it to yourself otherwise everyone will be in on it and you don't get a look in yourself.
Its best to say what we did not like about two other yards in the area over recent seasons,
We did not like a dusty dirty yard.
We did not like the crane lifting boats over our heads, where the only warning was the overload bell ringing.
We did not like the crane spreader beam wrecking our wind vane and VHF aerial
We did not like our boat being blocked up using 45 gallon oil drums.
We did not like our boat being left by the yard to lay on its side in the mud pending the tide rising.
We did not like so little space between stored boats that it was impossible to get an electric polisher between them.
We did not like being promised a lift out for March and then put off until May.
None of this happened at Trafalgar, we were given our choice of lift out time, considering the tide state. The boat was stored safely in a clean spacious yard, near electricity and water points. The rates were competitive. And finding meal facilities and shower rooms was a bonus.
Many thanks for the Stay.
John Astley, 'Sashmaray' (Contest 31)
“The need for a mid-winter lift of my Sealine Motor Boat was forced on me by an underwater part coming to the end of its service life. It made sense to carry out some preventative maintenance at the same time. Rain, snow, wind and sub zero temperatures are not ideal conditions to work on boats so undercover facilities were needed.
A neighbour recommended Trafalgar Wharf as he had undertaken a major refit earlier in the year. A quick telephone call answered all my questions and the boat was lifted within the week.
My experience ashore was the best I have received during the past 25 years. The yard staff were not only skilled but they made sure that everything was carried out to a mutually agreeable timetable. The charges were competitive with other yards in the area but the service provided was superior.
I have no hesitation in recommending the yard to others and my next lift out will certainly be at Trafalgar Wharf.
Orry Dugdale, 'Eau Zone' (Sealine F34)
"I found the Trafalgar Wharf staff at Portchester really helpful - especially Lisa Simpson. This is a great place to lay up your boat for the winter".
Alan Behagg, 'Alberta Rose' (Legend 35)
"We are the new owners of a 20 metre, 30 ton Dutch barge (SO99). Naturally when we were looking for a boat yard to use, we made many local comparisons on facilities, price and 'attitude' before deciding on Trafalgar Wharf. Over the years, in different yachts, we have hauled out in many yards in Europe and in the United States and have been surprised in places at varying levels of safety and service. At Trafalgar Wharf our barge was out of the ordinary but the haul out was carefully judged, quietly executed and above all safe. We felt she was in safe hands at all times. We are now into our refit and find everyone responsive and helpful and would certainly recommend Trafalgar Wharf to our friends and fellow yachties."
Mr & Mrs Yeomans
SO99 (Dutch Barge)
“Such a great place to keep the boat over the winter. As a relatively new boat owner, I am paranoid about other people touching my ‘baby’. My fear was totally unfounded when I witnessed 1st hand the precision and care taken over the lift-out and parking of my beloved Westerly Fulmar. Spacious yet secure and sheltered surroundings, not to mention the on-site cafe for those finger-thawing cups of drink and warm food. I will not hesitate to re-book for next winter."
‘Mari Lwyd’ – Westerly Fulmar